Terms of Service
Last Updated: December 21, 2025
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of any website, application, product, or service operated by Kwangaroo, including its internal innovation studio Rooglobal and all ventures developed within the Kwangaroo Innovation Lab (collectively, “we”, “us”, or “our”).
Our ventures are created and operated in Canada, and these Terms are designed to align with Canadian legal standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial consumer‑protection principles.
Our services evolve continuously. Features may be added, modified, or removed as part of ongoing development, testing, or improvement. By using our services, you acknowledge that they may change over time and that availability may vary.
If you do not agree with these Terms, you should discontinue use of our services.
2. Eligibility
You may use our services only if you:
Are at least the age of majority in your province or territory
Have the legal capacity to enter into a binding agreement
Use the services in compliance with all applicable laws
If you use our services on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.
3. Use of Our Services
You agree to use our services responsibly and in a manner consistent with Canadian legal and ethical standards. This includes:
Permitted Use
Accessing our services for personal or internal business purposes
Interacting with our platforms in good faith
Providing accurate and complete information when required
Prohibited Use
You may not:
Attempt to bypass security measures or access systems without authorization
Interfere with the operation, performance, or integrity of our services
Use our services for unlawful, harmful, or misleading activities
Copy, reverse engineer, or misuse our intellectual property
Provide false, misleading, or incomplete information
We may suspend or restrict access if your use poses a risk to our systems, users, or operations.
4. Service Availability
Our services are provided on an “as available” basis. While we work to maintain reliable and high‑quality platforms, users acknowledge that:
Services may experience interruptions or delays
Features may be updated, removed, or temporarily unavailable
Performance may vary due to external conditions such as weather, network issues, vendor readiness, or third‑party systems
Scheduled or unscheduled maintenance may occur
We make reasonable efforts to maintain service continuity, but uninterrupted or error‑free operation cannot be guaranteed.
5. Information and Content
We aim to provide accurate, helpful, and up‑to‑date information across our websites and ventures. However:
Content may not always reflect the most current developments
Information may be incomplete, delayed, or subject to change
Some content may rely on third‑party sources or automated systems
Interpretations or conclusions drawn from our content are the responsibility of the user
Users should exercise their own judgment when relying on any information provided through our services.
6. Third‑Party Services
Some features of our services may integrate with or rely on third‑party providers, including:
Payment processors
Delivery or logistics partners
Analytics platforms
Scheduling or communication tools
Hosting and infrastructure providers
These third parties operate independently and have their own terms and privacy practices. We do not control or guarantee their performance, availability, or accuracy.
Users are responsible for reviewing third‑party terms before interacting with those services.
7. User Accounts (When & If Applicable)
If any of our ventures require user accounts:
You are responsible for maintaining the confidentiality of your login credentials
You are responsible for all activity under your account
You must notify us promptly of any unauthorized access or security concerns
We may suspend or terminate accounts that violate these Terms or pose risks to our systems
8. Orders, Bookings, and Transactions
For services involving scheduling, ordering, or delivery:
Delivery windows are estimates and may be affected by weather, traffic, vendor readiness, or other external factors
Product preparation, quality, and accuracy are the responsibility of the bakery or vendor
We coordinate logistics but do not manufacture, inspect, or guarantee products
Users should plan appropriately and allow reasonable flexibility
Any issues related to product quality should be addressed directly with the vendor
We make reasonable efforts to facilitate smooth experiences, but outcomes may depend on factors beyond our control.
9. Intellectual Property
All content, branding, designs, logos, software, and materials created by Kwangaroo, Rooglobal, or our ventures are protected under Canadian copyright, trademark, and intellectual property laws.
Users may not:
Copy, reproduce, or distribute our materials
Create derivative works
Use our branding without permission
Claim ownership of our intellectual property
10. Limitation of Responsibility
Our services are provided for general use and convenience. While we work to maintain reliable, secure, and high‑quality experiences, users acknowledge that outcomes may depend on many factors beyond our control, including third‑party providers, environmental conditions, user actions, and technical limitations.
Users are responsible for evaluating whether our services meet their needs and for taking appropriate precautions based on their circumstances.
11. Indemnification
To the extent permitted under Canadian law, you agree to indemnify and hold harmless Kwangaroo, Rooglobal, and our internal ventures from claims arising from:
Misuse of our services
Violation of these Terms
Interactions with third‑party providers
Content or information you submit
Actions taken using your account
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or operational practices.
When changes are made:
The “Last Updated” date will be revised
Continued use of our services after changes are posted constitutes acceptance of the updated Terms
13. Governing Law
These Terms are governed by the laws of British Columbia, Canada, and applicable federal laws of Canada.
14. Contact Us
For questions about these Terms, you can contact us at:
Kwangaroo / Rooglobal (website)
Email: [support@rooglobal.com]
Website: [www.rooglobal.com]