Privacy policy
Last Updated: [December 21, 2025]
1. Introduction
This Privacy Policy explains how Kwangaroo and its internal innovation studio Rooglobal, including all current and future ventures developed within our innovation lab (collectively, “we”, “us”, or “our”), collect, use, store, and protect information in connection with our websites, products, and services.
We design, build, and operate our own projects and platforms. We do not operate as a venture capital firm and do not collect or use personal information for external investment or funding decisions.
By accessing or using any website, product, or service operated under Kwangaroo or Rooglobal, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, you should discontinue use of our websites and services.
This Privacy Policy is intended to provide general information about our privacy practices. It is not a legal opinion or contract and does not replace any more specific terms provided with particular services.
2. Information we collect
We collect information in three main ways: information you provide, information collected automatically, and information from third parties.
2.1 Information you provide to us
You may choose to share information with us directly, for example when you:
Contact us through forms, email, or other channels
Subscribe to updates, newsletters, or waitlists
Express interest in partnerships (such business collaborations)
Create an account or profile on any of our ventures (if applicable)
Provide details for bookings, orders, or deliveries (for services provided by our innovation lab projects)
The information you provide may include:
Contact details: Name, email address, phone number
Business details: Company name, company website, role, and related information
Service details: Delivery addresses, event dates, preferences, or other information required to provide a service
Communication content: Messages, feedback, or other information you send us
You are responsible for ensuring that the information you provide is accurate and up to date.
2.2 Information collected automatically
When you use our websites or services, we may automatically collect certain information, such as:
IP address and approximate location
Browser type, device type, and operating system
Pages visited, time spent, and actions taken on our websites
Referring URLs and interaction with emails
Technical logs for security and performance purposes
We typically collect this information using cookies, log files, and similar technologies to help us understand usage patterns, maintain security, and improve our products.
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some features of our services may not function properly without certain cookies.
2.3 Information from third parties
In some cases, we may receive information from third parties, such as:
Service providers helping us with analytics, hosting, or email
Payment processors handling your transactions (if applicable)
Logistics or delivery partners involved in fulfilling services
We only receive information from third parties where it is necessary to operate and improve our services, and we expect those third parties to process information in accordance with applicable laws and their own privacy policies.
3. How we use your information
We use the information we collect for purposes that are reasonably necessary to operate, maintain, and develop our services, including:
Service delivery: To provide, customize, and improve our websites, products, and features; to process requests, bookings, or other interactions.
Communication: To respond to inquiries, send service‑related messages, and provide important updates (such as changes to this Policy or our terms).
Improvement and development: To analyze how users interact with our websites and services, identify trends, and develop new features, tools, and internal ventures.
Security and integrity: To monitor, prevent, and detect unauthorized access, fraud, abuse, or other harmful activity and to protect the safety and reliability of our systems.
Legal and compliance: To comply with applicable laws, regulations, and legal obligations, and to respond to lawful requests from authorities where required.
We do not use your personal information for purposes that are materially different from those described in this Policy without informing you and, where required, obtaining your consent.
4. How we share information
We do not sell or rent your personal information.
We may share information in a limited and controlled way in the following situations:
With service providers: We work with trusted third‑party providers who perform services on our behalf, such as hosting, analytics, email delivery, payment processing, or logistics. These providers are permitted to use your information only as necessary to provide services to us and are expected to protect it appropriately.
Within Kwangaroo and Rooglobal: Information may be shared internally between Kwangaroo, Rooglobal, and our internal ventures where necessary for consistent service delivery, product improvement, or security.
For legal reasons: We may disclose information if we believe in good faith that it is reasonably necessary to:
Comply with a legal obligation or government request
Protect the rights, property, or safety of our users, our company, or others
Investigate and respond to suspected violations of our terms or harmful activity
In business transitions: If we undergo a reorganization, merger, acquisition, or other business change involving Kwangaroo or one of our ventures, information may be transferred as part of that process, subject to appropriate safeguards.
We are not responsible for the privacy practices of third parties that are independent of us, including external websites, platforms, or services that may be linked from our sites. You should review their policies before interacting with them.
5. How we protect your information
We use reasonable technical and organizational measures to help protect the information we collect against unauthorized access, loss, misuse, or alteration, such as:
Secure hosting environments
Access controls for internal systems
Encryption where appropriate
Monitoring for unusual or suspicious activity
However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you share information with us at your own discretion.
You are responsible for taking reasonable steps to protect your own information, such as using strong passwords, limiting access to your devices, and not sharing sensitive details in insecure channels.
6. Data retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Fulfill the purposes described in this Policy
Comply with legal, accounting, or reporting obligations
Resolve disputes and enforce our agreements
Retention periods may vary depending on the nature of the information and the context of the services. When information is no longer required, we aim to delete it or anonymize it in a reasonable manner.
7. Your rights and choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information, subject to legal or legitimate business needs
Withdraw consent where processing is based on consent
Opt out of marketing communications (if applicable)
We may need to verify your identity before responding to certain requests to protect your information.
To exercise your rights or make a request, you can contact us using the details provided in the Contact us section below. Some rights may be subject to limitations under applicable law, and in some cases we may be unable to fulfill a request where we have overriding legal or legitimate grounds.
You can also manage some preferences directly through your browser or device settings, such as cookie controls and notification preferences.
8. Cookies and tracking technologies
We use cookies and similar technologies to:
Remember preferences and settings
Help our websites function properly
Understand how visitors use our sites
Improve performance and user experience
You can typically configure your browser to refuse some or all cookies, or to alert you when cookies are being used. If you disable or reject certain cookies, some features or services may not work as intended.
9. Third‑party links and services
Our websites or ventures may include links to third‑party sites, tools, or services that are not operated or controlled by us. For example, this may include:
External booking or scheduling tools
Payment processing pages
Social media platforms
Partner or information websites
We are not responsible for the content, security, or privacy practices of these third parties. Your use of third‑party services is subject to their own terms and policies, and you should review them carefully before providing any information or relying on their services.
10. Children’s privacy
Our websites and services are not intentionally directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under applicable age thresholds without appropriate consent, we will take reasonable steps to delete that information. If you believe a child has provided us with personal information, you can contact us using the details below.
11. International transfers
Our services may be accessed from locations around the world, and information we collect may be stored or processed in countries with different data protection laws than those in your jurisdiction.
Where we transfer personal information across borders, we aim to take appropriate steps to help ensure that your information is handled in a manner consistent with this Privacy Policy and applicable law.
12. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle information.
When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice where appropriate. Your continued use of our websites or services after changes are posted indicates your acceptance of the updated Policy.
13. Contact us
If you have questions about this Privacy Policy or how we handle your information, you can contact us at:
Kwangaroo / Rooglobal (website)
Email: [support@rooglobal.com]
Website: [www.rooglobal.com]
We will make reasonable efforts to review and respond to your inquiry within a practical timeframe.